AddressTwo Addresses SO Much More
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What do you think would happen to your business if you treated everyone of the clients you served as if they were God? Do you think it would impact where your business goes…how big you grow…how people view you?
Nick Carter, creator of AddressTwo, which in my opinion is one of the coolest freaking CRMs around, addressed these questions at the Hullabaloo. This was a speaker-driven event Carter put on in Indianapolis last week featuring CJ McClanahan, Hazel Walker, Kyle Lacy, Nicole Bickett, Jack Klemeyer, and Nick Carter himself.
However, this blog is not about the CRM he built, even though it is a rockin, useful tool. Rather, this blog is about principle. It is about outstanding customer service and loyalty, and as a result, comes a product with integrity that will explode because of the foundation that lies beneath it.
When you have someone completely present at the time of interaction, someone who goes above and beyond to give you what you need and in turn makes you feel served, how do you view them? Nick Carter built his company around serving. He made the decision to make every customer feel as if he were working only for them. He chose to serve his clients as if he were serving his God. When his customers had an idea, he integrated it. It cost them nothing more. In turn, this service expanded upon what his product is today. You could say his product is customer-made, and grows daily.
By serving, he created. By giving, people shared. When people share, companies grow from 10 to 10,000 and beyond.
Nick Carter truly inspired me to look at how I was serving my clients. What can we do better? How can we better serve so others can see the passion behind what we do?
5 Responses to “ AddressTwo Addresses SO Much More ”
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Lindsay Manfredi, writer, ghost blogger, and social media rock star, founded Linzstar, Inc. in 2009 to help small and large companies create a more effective and profitable online presence. read more
Lindsay Manfredi
Thanks, Linz. It inspired me just as much to see so many people turn out for my humble little event. Thanks for coming! The verse, if you’re readers are interested, was Col. 3:23, that I used to shape my customer service philosophy.
Nick, you totally me insprired me. I can’t wait to see how your company grows over the upcoming years!
It’s always fun to hear about the people who give great customer service! So many companies and individuals could learn from your example Nick, and kudo’s to you Lindsay for blogging about your experience.
Thanks
Terry
What a great and inspirational post. Having run into my share of people who are just trying to make a mil and treat their customers like a number, it is so refreshing to know there are still people like you and Nick.
Having dealt with poor customer service has made me look at myself and my services more closely – and it helps drive me to be a better team member with my clients.
You have made my day,
Amy
Amy and Terry, thank you for taking the time out to read my post and comment. We really need to band together and create an amazing customer experience. Bottom line, people MATTER. It’s folks like Nick who make me want to go above and beyond for those around me.