Evolving Away From Toxicity

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Have you ever had a friend that you knew was just not a positive person for your life? Every time you were around this person, you felt drained, as if a vampire were sucking it out of you. You wanted to let the friendship go, but in the back of your head, you truly just hoped for some kind of change. I’m here to say that in most cases, this waiting is pretty much in vain.

Let’s look at this same type of person in a business setting. Do you have those clients or customers who constantly complain? Who play the victim role so well that it just grinds on you? I was having a conversation with a potential client the other day, and he was telling me that one of his clients had just accused him of a couple of things including being racist. (By the way, if you knew my friend, he is far from racist.) That’s absurd. He was happy to finally say, I’m done. You’re fired.

I’ve heard it said before that the customer is always right. Well, I’m here to say that there IS SUCH A THING AS A BAD CLIENT! And no, the customer is NOT always right. And when you have those bad clients, FIRE them! You do not need their business, and you do not need their headache. I have found that by getting rid of toxicity in your business, just as in your life, there is room then for creativity and positive action. Replace that with something new and fresh and nurture that relationship.

In business, when you keep it real, there is no need to have to put on a fake smile for the day just to get through it. Business is evolving before our eyes, and its high time folks stepped up and stopped drinking the kool-aid. Get real and get positive. Create the place, and client base you want to evolve with.